Reviewed 2026-09-11
What does the confidentiality duty require when a migration agent uses AI?
What does the Code of Conduct's confidentiality duty require when a registered migration agent uses AI tools in client work?
Insights
Clear, evidence-led guidance for Australian migration practices.
Reviewed 2026-09-11
Does a migration agent need written consent before using AI on client details?
Does an Australian registered migration agent need the client's written consent before entering the client's personal details into an AI tool?
Reviewed 2026-09-11
What are the rules for handling client money in a migration practice?
What are the rules for handling client money in an Australian migration practice?
Reviewed 2026-09-11
When must a migration agent give a client the consumer guide?
When must a registered migration agent in Australia give the consumer guide to a client?
Reviewed 2026-09-11
What must a migration agent do with client documents?
What must a migration agent do with client documents — keeping them secure, returning them on request, and handing them over when the engagement ends?
Reviewed 2026-09-11
How must a migration agent disclose fees and disbursements?
How must a registered migration agent in Australia disclose fees and disbursements to a client?
Reviewed 2026-09-11
Does an Australian migration agent have to give an itemised invoice?
Does a registered migration agent in Australia have to give a client an itemised invoice, and what must a receipt after payment show?
Reviewed 2026-09-11
What must a migration agent tell a client after lodging an application?
What must a registered migration agent in Australia tell a client after an application, submission or representation is lodged with a government official?
Reviewed 2026-09-11
What software does an Australian migration practice actually need?
What categories of software does an Australian migration agency need to run its caseload, and where does ImmiAccount fit?
Reviewed 2026-09-11
What must a migration agent record after a client call?
What must a registered migration agent in Australia record after a phone call, meeting or other oral communication with a client?
Reviewed 2026-09-11
What must an Australian migration agent include in a service agreement?
What must a Registered Migration Agent include in a service agreement with a client in Australia?
Reviewed 2026-09-11
How long must a migration agent keep a client file?
How long must an Australian migration agent keep a client file?
Reviewed 2026-09-11
What must be in a compliant migration agent client file?
What must be in a compliant migration agent client file in Australia?
Reviewed 2026-09-11
Who is responsible when AI-assisted migration advice is wrong?
Who is responsible when AI-assisted immigration advice from a registered migration agent turns out to be wrong?
Reviewed 2026-09-07
Can an Australian migration agent use ChatGPT?
Can a registered migration agent in Australia use ChatGPT or other AI tools for client work?