Terms of Service

1. Acceptance & Account Eligibility

By registering for, accessing or using Immi Flow, you enter into an agreement with Mazaal AI Pty Ltd (ABN 12 663 158 629). In these terms, “we”, “us” and “our” mean that company; Immi Flow is the name of the service. If you subscribe for an agency or another organisation, you must have authority to agree on its behalf.

Subscribers who provide immigration assistance through the platform represent that their nominated staff hold active registration with the Office of the Migration Agents Registration Authority (OMARA) or hold a valid Australian legal practising certificate.

2. Use of AI & Evidentiary Tools

Immi Flow provides AI-assisted document extraction, family relationship mapping and criteria review tools. You acknowledge and agree that:

• AI can help organise documents, identify missing information and prepare readiness checks. Drafts and extracted details may be saved before review and can contain mistakes.
• Your Registered Migration Agent or legal practitioner makes the professional decisions about advice and lodgement. They must check the source documents and AI results before relying on them. The relevant government authority makes the visa decision.
• Your agency is responsible for explaining AI use, obtaining required written client consent and respecting a decision to decline or withdraw consent. See the Privacy Policy for AI processing and consent information.
• Use automated client messages for routine updates and reminders. Any message that gives immigration or legal advice must be checked by an appropriately qualified professional before it is sent. This is your agency's responsibility, not a guarantee that every automatic reply passes through an approval step.
• To the extent permitted by law, Mazaal AI Pty Ltd disclaims liability for Department decisions, refusals, processing delays or s56 Requests for Information arising from unverified records.

3. Customer Data & Ownership

You retain your rights in client files, evidentiary documents and matter notes supplied to Immi Flow. Those rights remain subject to the rights of the individuals concerned and applicable privacy obligations. We do not sell, rent, or monetize customer data. You grant us a limited licence to store, process, and transmit data solely to provide the services and comply with law.

You are responsible for having authority to provide information, obtaining required permissions and managing access for your agency's users. Information handling is explained in our Privacy Policy; technical safeguards are described on our Security & Data Residency page.

4. Fees, Billing & Cancellations

Subscription plans are billed in Australian Dollars (AUD) on a recurring monthly or annual basis, exclusive of GST. You may cancel your subscription at any time through the billing settings. Access continues until the conclusion of the paid billing period. Arrange any required downloads and exports before that access ends.

5. Exports, Record Keeping & Leaving Immi Flow

You can download documents and use separate exports for agency settings, conversations and compliance audit records. Check the contents of each export: a settings export contains your setup, while an audit export contains selected records rather than every original document. The exports available to a team member depend on their permissions.

While your account is accessible, check that your downloads and exports include the records your practice needs. Contact us at privacy@immiflow.com.au about data access or export questions before paid access ends. Confirm any arrangements for access after that date with us in advance.

Your agency remains responsible for its professional record-keeping obligations, including the migration agent's duty to take reasonable steps to keep client files for seven years after the last action on the file. Cancellation does not transfer that duty to Immi Flow or automatically delete every record. Deletion requests and retention limits are explained in the Privacy Policy.

6. Limitation of Liability

To the maximum extent permitted by the Australian Consumer Law, Mazaal AI Pty Ltd's total aggregate liability arising out of or related to these Terms is limited to the subscription fees paid by you in the twelve (12) months preceding the claim. To that extent, Mazaal AI Pty Ltd is not liable for indirect, punitive or consequential damages, lost profits or lost visa opportunities.

Nothing in these terms excludes a right, guarantee or remedy under the Australian Consumer Law or another law that cannot legally be excluded or limited.

7. Governing Law & Jurisdiction

These Terms are governed by the laws of New South Wales, Australia. Any legal proceeding arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.